15 Myths about online training

1. It’s too expensive – It used to be and some still are but most systems are very reasonable to get into today.

2. It takes too long to implement – Most systems are cloud based and can be set up in minutes instead of days.

3. Difficult to use – Student experiences are super simple these days, if it isn’t find one that is. Same goes for authoring tools.

4. Need a full-time administrator – Most systems today have removed the need to a full time LMS administrator it’s something you do to support your team but it’s not your full time job.

5. You must hire someone to build content – A good system with have a built in easy to use authoring tool. If yours doesn’t go shop around.

6. Not an effective way to train – e-Learning has the power to increase knowledge retention rates by up to 60%. 

7. It’s just for millennials – Even my mom can take a course on her iPad, completely untrue.

8. The more interactive, the more engaging – What ends up being important is clear and concise training messages. This can be a simple video, an animation, text to be read with corresponding images (of your staff, equipment or facility).

9. You need to be a graphic designer to make good looking courses – Most good systems come with an authoring tool, are template driven and allow anyone with subject matter expertise to create effective training courses.

10. It’s impersonal and unsocial – With easy to use and low cost tools available today you can absolutely put your stamp on every training module you deliver. A webcam is very powerful.

11. There’s no need for instructors any more. – e-learning is not designed to remove instructors but to augment their efforts with blended learning. Using different mediums will make sure all learning styles are addressed.

12. The tech stuff is going to be super hard and confusing and I stink at that – Find a system that is intuitive, if my 70+ mom(sorry mom) can take a course I’m confident your learning community can as well.

13. I must appear on camera and that’s intimidating – Video is just one option and it doesn’t need to be your face in the video. You can talk over images, PowerPoints, software simulations or have fun happy pictures. They don’t need to watch you as much as they need to hear and comprehend your message.

14. No one will buy my course because you can just Google everything – What is unique about your training message cannot be found on Google because it is in your head. It’s why you built your business. You aren’t building exactly what someone else has already done. Discuss your differentiators.

15. My course and site need to be perfect the first time, and can never evolve or change – One of the biggest myths out there. Training and courses can be modified and versioned. You can start with a small simple course and build upon that by releasing courses in iterations.

Wowing your customers with finely tuned customer service…

Providing the best products or a great service idea is nothing without great customer service. Customer service is at the center to every business’ success, and great customer service is often the deciding factor of whether to pay a little less at business A and receive mediocre to bad customer service and whether to spend a little more at business B and receive outstanding customer service. In a world where customer service has turned into an often lackluster experience, there is something so very appealing about an optimistic, warm voice on the other end of a phone, computer or face to face meeting.

Your employees are your company’s first impression. They are very often the deciding factor whether new business becomes returning business that refers other new business to your business. In today’s fiercely competitive marketplace, your best edge over the competition is obsessive customer service training.  
We all know that practice makes perfect and there is no better way for your employees to receive the ongoing, consistent training they need to drive customers to your door than by providing on-line customer service training.  Online customer service training is available when and where you need it for your employees. The benefits of providing on-line customer service training is huge; here are just a few:
Improved Customer Service Skills  
Customer service training programs focus on improving communication, listening, problem-solving and organizational skills. Training employees on the same standards sets the bar for consistent and remarkable service, creating camaraderie, motivation and engagement between staff leading to improved customer service.
Increased Customer Satisfaction
Through effective customer service training, employees are able to resolve customer issues quickly and efficiently, decreasing prolonged resolution which greatly increases customer satisfaction. The confidence gained by employees through customer service training leads to the consumer feeling appreciated and respected. This is the basis for customer loyalty, and new referrals.
Higher Profits
Investing in online customer service for your staff pays back big dividends in other areas such as customer loyalty, new customers, lower employee turnover and increased sales.  Customer service training also has a great impact on employee motivation and morale, which leads to increased productivity. Training, increased customers numbers, higher productivity and morale, those are the keys to higher profit.

What are you waiting for? Improved customer service, increased customer satisfaction and higher profits are just a click away. 

– contributed by Felita Estes